| I didn't get the email. |
Please check your SPAM filter and add custserv@sportsendeavors.com to your safe list so that you receive future emails. |
| Can I order shoes, shin guards, balls, or other items from soccer.com when I place my club uniform order? |
Yes, you may shop the entire soccer.com site and add shoes, socks, replica jerseys, etc. to your order. |
| I have two players on two different teams. Do I need to place 2 different orders? |
No, the online ordering system allows you to place both orders at the same time by finding your child's team on the left hand side of the screen. You can then drill down to your last name and order that product by adding it to the Gear Bag (your online "shopping cart"). |
| Will there be a sizing chart specific to the uniform? |
The sizing chart available is a generic sizing chart. It can be found at: http://www.soccer.com/channels/about.php?story=sizing. |
| How do I order optional items? |
Optional items can be found in the main landing page as well as by choosing "Optional" on the left hand menu. You can then add those items to your gear bag to purchase. |
| Can I order more than one jersey, short or sock? |
You can order as many items as you would like. There are no maximums. |
| Do I need to order all of the required items? |
Yes, the club has specified what is required for each player by playing level (Premier or Select). The club requests that you order all product at the same time (except for Women's Adult sizes - refer to the Seattle United FAQ for more information). |
| What is my shipping charge? |
Shipping can be found at: http://www.soccer.com/channels/policies.php |
| Can I use a gift card on my club order? |
Yes, you may use up to 2 gift cards on your order. |
| Can I use a Eurosport source code on my order? |
Yes, you can currently use source codes on your order. |
| What # is my child supposed to wear? |
The email that was sent out by soccer.com will identify the player # that is assigned by your Seattle United team. If you cannot find that email, try searching by your last name in the search tool on soccer.com. |
| How do I go back and order more product? |
If you go to soccer.com, there should be a club link in the top right hand corner. You can click on that link to go to your club product. If they link does not show up, you should go to the email that was sent with your player uniform information and click that link. |
| I want a jersey without a player #. |
All jerseys and t-shirts require a # at this time. |
| My size isn't available. |
This means an item is currently out of stock. Please order either a size up or size down. |
| When will my order arrive? |
You will receive an email confirmation with an expected ship date for your order. |
| I only received my non customized product. |
To get your non-customized items to you faster, we have shipped them separately at no additional cost to you. Your customized items will be coming in separate shipments. |
| Do I get an additional Goal Club discount on my club product? |
You will only receive goal club discounts on non club items. For example, if you are a goal club member and you buy a pair of shoes that aren't part of the club's required purchase items, you will receive the goal club discount |
| Do I get Goal Club points for my order? |
Yes, the customer receives Goal Club points based on their entire order. |
